Speak Directly with the Thika Office

Before you reach out — what to prepare

The more context you provide, the faster we can confirm availability and give you an accurate quote.

When contacting Lumentnova for the first time, it helps to have the following ready: your premises address and whether it falls within our 40 km service radius; a brief description of the service or product you require; your preferred appointment window (morning or afternoon, and preferred days); and any existing documentation about the asset or issue, such as a previous service report or a model number. This information allows us to allocate the right technician from the outset and avoid unnecessary back-and-forth. If your situation is complex or involves multiple asset categories, we may propose a paid scoping visit before issuing a formal quote — this is always disclosed upfront and never assumed.