Services
From individual appointments to contracted service agreements, Lumentnova structures its offer around the way clients in Thika and Kiambu County actually work.
A service offer grounded in local demand
Lumentnova's service catalogue has been shaped directly by the businesses and households we serve in Thika, Ruiru, Juja, and the broader Kiambu County corridor. We offer scheduled appointments for single-visit assessments and repairs, retainer agreements for clients who need regular maintenance without re-quoting each month, and product supply for those who prefer to source vetted materials through a known supplier. Every service tier comes with a documented scope of work, a clear timeline, and a named point of contact. We do not offer services outside our verified competency — if a request falls outside our scope, we say so and, where possible, refer the client to a qualified alternative.
Each category below carries a fixed process, clear deliverables, and defined response times.
A qualified technician visits your premises at the agreed slot. The appointment covers assessment, diagnosis, and — where scope allows — same-visit resolution. You receive a written summary within 24 hours. Appointments are available Monday through Saturday; Sunday visits are not offered.
Quarterly or monthly retainer agreements covering preventive checks, minor adjustments, and priority re-booking if an urgent issue arises between scheduled visits. Retainer clients are assigned a dedicated technician for the duration of the agreement, ensuring continuity of knowledge about their premises.
Lumentnova supplies vetted consumables, spare parts, and equipment relevant to the services we deliver. Products are sourced from verified distributors and are invoiced at cost-plus-margin with full supplier traceability. We do not supply products for applications outside our service scope, as we cannot guarantee compatibility we have not tested.
Answers to the questions clients most commonly raise before booking.
We ask for a minimum of 48 hours' notice for a new appointment. For retainer clients, 24 hours is sufficient for non-urgent scheduled visits. Emergency bookings are assessed case by case — contact the office directly to confirm availability.
Yes. We cover Ruiru, Juja, Gatundu, and Kiambu town without a premium surcharge, provided the premises are within a 40 km radius of our Kenyatta Avenue office. Areas beyond that range are assessed individually — call us with your location and we will confirm before you book.
All technicians hold formal qualifications in their respective fields. Copies of relevant certificates are available for inspection at the office or on request via email. We do not deploy uncertified staff on client premises.
We accept M-Pesa, bank transfer, and cash at the office. We do not accept cheque payments. Invoices are issued within 24 hours of service completion and payment is due within 7 days unless a retainer agreement specifies otherwise.
If the first appointment reveals a requirement for additional parts or specialist input, we document the finding in writing, provide an estimated timeline for resolution, and do not charge for follow-up visits that arise from the same original fault.
We placed Lumentnova on a quarterly retainer for our Thika Road premises in early 2023. Twelve months in, we have had zero unplanned downtime attributable to equipment failure. The written reports after each visit give our facilities manager something concrete to act on — not vague recommendations.
— Grace Muthoni, Facilities Manager, Thika Road
Reach the Thika office by phone or email — we respond within one business day.